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1. How do I contact a city/county department?

Visit the Staff Directory to find all City of Pontiac departments and staff contact information. To contact Livingston County departments, visit Livingston County web site.

2. What are the hours city hall is open?

City Hall is open Monday - Friday from 8 am to 5 pm. The office is closed for most major holidays. Phone: (815) 844-3396.

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1. Can I plant a tree in the right of way in front of my house?

Homeowners wishing to plant a tree in the city right of way at their property should first contact the Street Department. While the city is happy to allow residents to plant trees, there are certain species that are not ideal for planting along city streets. The street superintendent will work with the homeowner to select the proper species and once the trees are on site, the street department will plant the trees for the resident to ensure safety of underground utilities and proper placement in the right of way. Minimum diameter is two inches for trees planted in the right of way.

2. Is the tree in front of my house a city tree?

In most cases, any tree situated between the sidewalk and curb is a city owned tree. There are circumstances however where the city right of way extends past the sidewalk making trees on the inside of the walkway city trees. It is always a good idea to check with the city to determine if a tree in fact is a city tree. Contact the city at (815) 844-3396 or complete a work order through this web site and someone will come out and verify the right of way line for you.

3. Can I trim or cut down a city tree?

Many resident s think that a tree in front of their home is theirs to maintain or remove. This is not the case. Any tree planted in the right of way, including those planted by homeowners, become property of the city of Pontiac and are subject to the rules outlined in the city tree ordinance (Ordinance 2003-0-19). Public trees can only be maintained by city personnel or those authorized by the city to complete such work.

4. What is the process for getting a tree removed?

When the street department receives a request for a tree removal, the Street Superintendent will inspect the tree for any visual signs of decline or any impending issues that would warrant removal due to safety issues. If the tree is not an immediate threat to property or people, the tree is placed on a list to be inspected by a certified arborist.

The arborist will conduct a thorough inspection and determine whether the tree in fact should be removed or will recommend a course of action to take with the tree.

Only trees that are dead, dying, or pose an immediate danger to life or property will be removed. The city does not remove live trees

5. The city says they won’t remove my tree; do I have options to have it removed?

Residents are allowed under the tree ordinance to petition the city council to have a city tree removed. Should the council approve the action, the homeowner is required (at their expense) to:

• Hire a licensed and insured tree removal company to remove the tree and grind the stump. The street department must be notified of when the tree will be removed.
  
• Replace the tree removed with two 2 ½” diameter trees or the cash equivalent of the trees. The city must approve the species of trees purchased.

6. How do I make a request for service of a tree?

Residents may submit an online work order through this web site or may call City Hall at (815) 844-3396 to have a work order submitted.

View the city's tree ordinance.

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1. How often are the sewer / garbage bills mailed out?

Sewer bills are mailed monthly.

2. When are the sewer / garbage bills due?

21 days after the mail date.

3. Where can I pay my sewer/garbage bill?

You may pay by mailing payment to city hall. Or you may pay at city hall by check, MasterCard, Visa, or cash. For after-hours payments, there is a drop slot located by the entrance door. Payments may also be made at any of the local banks, or you may set up direct debit from your checking or savings account - call (815) 844-5740 for information.

4. I have misplaced my bill. How can I pay my balance?

You may contact city hall for the account balance. You may pay by mailing payment to city hall. Or you may pay at city hall by check, MasterCard, Visa, or cash. For after-hours payments, there is a drop slot located by the entrance door. Payments may also be made at any of the local banks, or you may set up direct debit from your checking or savings account - call (815) 844-5740 for information. Office hours are 8:00 am to 5:00 pm.

5. Why hasn't my last payment been taken off my bill?

If your payment was made on or around the date new bills are being processed, the payment would have been posted after the bill was mailed. If payment was made at one of the local banking facilities, please allow two to three days for posting. You may contact the billing department for verification of payment.

6. I am moving to Pontiac in the near future, what do I need to do to start sewer/garbage service?

You may contact the Sewer Billing Department by USPS Mail, Email, or by calling (815) 844-5740. You will provide the address where service is needed, the date you will need service to begin, and your full name.